Currently, Vietnam is evaluated as a country with a dynamic economy, high growth, and deep, strong integration into the world economy. Therefore, trade and cooperation between individuals, enterprises, and partners both domestically and internationally occur very frequently. As a result, disputes arising during cooperation and business processes are inevitable issues in the daily business operations of individuals and enterprises. Resolving these disputes offers many options, among which commercial arbitration is currently a quite popular method chosen by the parties when disputes occur.
Thus, what are the legal provisions governing the procedures for resolving business and commercial disputes at a commercial arbitration center between the parties? What are the steps involved? All the above content will be specifically explained by BKC Law Company in the following article:

Pursuant to Clause 1, Article 3 of the Commercial Arbitration Law 2010:
Resolving commercial disputes by commercial arbitration is a method of resolution agreed upon by the parties and conducted through the activities of arbitrators of a commercial arbitration center acting as an independent third party to resolve disputes between the parties by issuing an arbitral award binding the parties to respect and implement.
According to the provisions of the Commercial Arbitration Law 2010, there are two forms of dispute resolution: institutional arbitration (also known as permanent arbitration) and ad hoc arbitration, specifically distinguished as follows:
| Content | Institutional Arbitration (Permanent Arbitration) |
Ad Hoc Arbitration |
| Definition |
|
|
| Management and Organization |
|
|
| Establishment and Dissolution | The establishment and termination of institutional arbitration shall be carried out in accordance with the provisions of the law on commercial arbitration. | The establishment of ad hoc arbitration is carried out when the parties have a dispute and have an agreement to choose it. Ad hoc arbitration terminates when the case is resolved. |
Unless otherwise provided by law, the statute of limitations for filing a claim under commercial arbitration procedures is 02 (two) years from the date the legitimate rights and interests of the parties are infringed.
The arbitration procedural rules (procedural resolution process) follow the procedural rules of the arbitration center or as agreed upon by the disputing parties.
Step 1: Filing the Statement of Claim and Accompanying Documents When a Dispute Arises
Pursuant to Clause 1, Article 30 of the Commercial Arbitration Law 2010: “In cases of dispute resolution at an arbitration center, the claimant must prepare a statement of claim and submit it to the arbitration center. In cases where the dispute is resolved by ad hoc arbitration, the claimant must prepare a statement of claim and send it to the respondent.”.
Step 2: Establishment of the Arbitral Tribunal
Pursuant to Article 39 of the Commercial Arbitration Law 2010:
“Article 39. Composition of the Arbitral Tribunal
1. The composition of the arbitral tribunal may consist of one or more arbitrators as agreed by the parties.
2. Where the parties do not agree on the number of arbitrators, the arbitral tribunal shall consist of three arbitrators.”
Step 3: Negotiation and Mediation in Arbitration Proceedings
Pursuant to Clause 1, Article 58 of the Commercial Arbitration Law 2010:
“Article 58. Mediation and Recognition of Successful Mediation
At the request of the parties, the arbitral tribunal shall conduct mediation to enable the parties to reach an agreement on dispute resolution. When the parties reach an agreement on dispute resolution, the arbitral tribunal shall prepare a record of successful mediation signed by the parties and certified by the arbitrators. The arbitral tribunal shall issue a decision recognizing the parties’ agreement. This decision is final and has the same value as an arbitral award.”
Step 4: Opening the Dispute Resolution Hearing
The dispute resolution hearing conducted by the arbitral tribunal shall be held in private, unless the parties agree otherwise. The parties may attend the dispute resolution hearing in person or through authorized representatives, have the right to invite witnesses and persons protecting their legitimate rights and interests, and must notify the arbitral tribunal before the date of the dispute resolution hearing. With the consent of the parties, the arbitral tribunal may allow other persons to attend the dispute resolution hearing. The arbitral tribunal may, on its own initiative or at the request of one party, invite organizations or individuals to conduct expert assessments, valuations of assets, and relevant experts to participate in the dispute resolution hearing.
Step 5: Award of the Arbitral Tribunal
Pursuant to Article 60 of the Commercial Arbitration Law 2010:
“Article 60. Principles for Issuing Awards
1. The arbitral tribunal shall issue the arbitral award by majority vote.
2. Where a majority vote cannot be obtained, the arbitral award shall be issued according to the opinion of the presiding arbitrator.
According to the above regulations, the arbitral tribunal issues the arbitral award by majority vote. The arbitral award is final and enforceable from the date of issuance.
Pursuant to Article 34 of the Commercial Arbitration Law 2010:
“Article 34. Arbitration Fees
1. Arbitration fees are charges collected for providing dispute resolution services by arbitration. Arbitration fees include:
a) Remuneration for arbitrators, travel expenses, and other expenses for arbitrators;
b) Fees for consulting experts and other assistance as requested by the arbitral tribunal;
c) Administrative fees;
d) Fees for appointing ad hoc arbitrators by the arbitration center at the request of the disputing parties;
đ) Fees for using other utility services provided by the arbitration center.
2. Arbitration fees are determined by the arbitration center. In cases where the dispute is resolved by ad hoc arbitration, arbitration fees are determined by the arbitral tribunal.
3. The losing party shall bear the arbitration fees, unless the parties agree otherwise or the arbitration procedural rules provide otherwise or the arbitral tribunal allocates differently.”
According to the above regulations, commercial arbitration fees are determined by the arbitration center, so the level of arbitration fees may vary depending on each arbitration center.
Example: Fee schedule of the Southern Commercial Arbitration Center, as prescribed as follows
1. In cases where the Statement of Claim and Counterclaim state the value of the dispute
1.1. For disputes resolved by an Arbitral Tribunal consisting of 03 (three) arbitrators:
| Value of the dispute | Arbitration fee (inclusive of VAT) |
| Up to VND 70,000,000 | VND 5,000,000 |
| From over VND 70,000,000 to VND 100,000,000 | VND 7,500,000 |
| From over VND 100,000,000 to VND 200,000,000 | VND 12,000,000 |
| From over VND 200,000,000 to VND 300,000,000 | VND 16,500,000 |
| From over VND 300,000,000 to VND 400,000,000. | VND 20,000,000 |
| From over VND 400,000,000 to VND 800,000,000 | VND 20,000,000 + 5% of the disputed asset value exceeding VND 400,000,000 |
| From over VND 800,000,000 to VND 2,000,000,000 | VND 40,000,000 + 4% of the disputed asset value exceeding VND 800,000,000 |
| From over VND 2,000,000,000 to VND 5,000,000,000 | VND 88,000,000 + 3% of the disputed asset value exceeding VND 2,000,000,000 |
| From over VND 5,000,000,000 to VND 10,000,000,000 | VND 178,000,000 + 2.15% of the amount exceeding VND 5,000,000,000 |
| From over VND 10,000,000,000 to VND 50,000,000,000 | VND 285,500,000 + 1.5% of the amount exceeding VND 10,000,000,000 |
| From over VND 50,000,000,000 to VND 100,000,000,000 | VND 885,500,000 + 1% of the amount exceeding VND 50,000,000,000 |
| From over VND 100,000,000,000 to VND 500,000,000,000 | VND 1,385,500,000 + 0.50% of the amount exceeding VND 100,000,000,000 |
| From over VND 500,000,000,000 | VND 3,385,500,000 + 0.30% of the amount exceeding VND 500,000,000,000 |
1.2. In cases where the dispute is resolved by a sole arbitrator, the arbitration fee is 70% of the arbitration fee stated in Section 1.1 for the same dispute value.
2. In cases where the Statement of Claim and Counterclaim do not state the value of the dispute, the President of the Arbitration Center shall decide the arbitration fee based on the nature of the dispute, the time required to resolve the dispute, and the number of arbitrators.
3. In cases where the Statement of Claim and Counterclaim include both claims stating the value and claims not stating the value, the arbitration fee for the claims stating the value shall be calculated according to Section 1, and the arbitration fee for claims not stating the value shall be calculated according to Section 2 above.
4. The arbitration fees stated in Sections 1, 2, and 3 above do not include travel, accommodation, and other related expenses of the arbitrators and the secretary of the dispute resolution hearing; appraisal fees, asset valuation fees, expert consultation fees, and other assistance fees as requested by the arbitral tribunal.
5. The provisions in Sections 1, 2, 3, and 4 above also apply to amendments and supplements to the Statement of Claim that increase the value of the dispute; amendments and supplements to the Counterclaim that increase the value of the counterclaim. In cases of reduction in the value of the dispute or reduction in the value of the counterclaim, the arbitration fee shall not be reduced.
Trên đây là bài viết của công ty luật BKC Law về thủ tục, quy trình giải quyết tranh chấp tại Trọng tài thương mại. Những nội dung hữu ích từ bài viết giúp chúng ta hiểu rõ hơn về phương thức giải quyết tranh chấp Trọng tài thương mại. Quý doanh nghiệp có thể liên hệ cho Luật sư của chúng tôi để được tư vấn miễn phí chi tiết các thông tin cần thiết liên quan.
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